Service & Systems Design.
Service and Systems oriented design is an emerging direction that seeks to integrate systems theory in design thinking. In Service and Systems Design, we design pleasant and intuitive experiences for customers or users on behalf of our clients.
Systems design is an approach that designs the infrastructure in it’s entirety. Therefore, our team looks at organisations as “ecologies”, and use visual mapping techniques to understand and tackle their complexity. We consider communication, relationships, touch points, organisation, material components, and many other aspects when designing a scheme. The systems we design are always based on the behavior of people, their needs, their roles and their goals.